At Optimum Behavioral Health & Wellness, LLC, we value your privacy and are committed to protecting your personal, health, and technical information. Below is an outline of how we collect, use, and safeguard your data.

1. Information We Collect

  • Personal Information: Name, email, phone, mailing address, or other identifiers you provide (e.g., forms or appointment requests).

  • Health Information: Details submitted through patient forms, protected under HIPAA and state privacy regulations.

  • Technical Information: IP address, browser type, device details, and pages visited (via cookies and similar technologies).

  • Payment Information: Limited financial details for payments, handled securely through third-party processors.

2. How We Use Your Information

  • Provide services such as scheduling appointments and responding to inquiries.

  • Improve website performance, security, and user experience.

  • Send administrative or promotional messages (with your consent).

  • Comply with legal, regulatory, or contractual obligations.

3. Disclosure of Information

  • With trusted third-party providers (hosting, EHR vendors, payment processors).

  • When required by law, regulation, or legal process.

  • To protect the rights, safety, and property of Optimum, our clients, and others.

4. Cookies & Tracking

  • Our website uses cookies to track activity and improve performance.

  • You may disable cookies in your browser, but some features may not work properly.

5. Data Security

  • We use administrative, technical, and physical safeguards to protect your data.

  • While no system is 100% secure, we take reasonable steps to prevent unauthorized access.

6. HIPAA & Patient Information

  • Patient medical/health details submitted through our secure portal or EHR are protected by HIPAA.

  • Our Notice of Privacy Practices explains how we handle Protected Health Information (PHI).

7. Your Rights

  • Request access, correction, or deletion of your personal information.

  • Ask for restrictions on how your information is used.

  • Request a copy of your data in a portable format.

  • For HIPAA-covered information, refer to our Notice of Privacy Practices.

8. Third-Party Links

  • Our site may link to outside websites.

  • We are not responsible for their content, security, or privacy practices.

9. Children’s Privacy

  • Our website is not intended for children under 13.

  • We do not knowingly collect data from children without parental consent.

10. Updates to this Policy

  • We may update this policy from time to time.

  • Updates will appear on this page with a revised effective date.

11. Contact Us

If you have questions about this policy, please contact:

Optimum Behavioral Health & Wellness, LLC
117 Julia St., Suite 10
West Monroe, LA 71291
Email: info@optimumbhw.com
Phone: 318-314-1415