At Optimum Behavioral Health & Wellness, we believe in transparency and fairness when it comes to billing and payments. All patients are expected to understand their financial responsibilities before beginning services. This policy applies to all patients receiving care and to staff responsible for scheduling, billing, and collections.

Key Procedures

• Payment at Time of Service: Patients are required to pay their insurance co-pay, deductible, or full self-pay amount at the time of each visit.

• Accepted Payments: We accept credit/debit cards, HSA/FSA cards, and other approved methods of payment.

• Insurance Billing: We will bill participating insurance providers on behalf of the patient. Any remaining balance not covered by insurance is the patient’s responsibility.

• Credit Card on File: A valid credit card must be kept on file for all patients, even if using insurance, to cover unpaid balances or cancellation fees.

• Outstanding Balances: Patients are expected to pay outstanding balances promptly. Accounts not resolved may be subject to collections.

• Cancellation/No-Show Fees: If a patient cancels within 24 hours of the appointment, a $50 fee will be charged. If no notice is given (no-show), the patient will be billed the full session amount. Insurance will not cover these fees.

• Statements: Monthly billing statements will be provided for any remaining balances after insurance processing.